No Buyer’s Remorse—Ever

"We test Peak Skis, so you don't have to."

That's a guiding principle here at Peak. From phase one prototyping to final production and beyond, we test our skis to make sure they offer the huge performance window we envisioned. The customer is not our guinea pig.

But we also know that every skier is looking for a specific "feel" in a ski, and we support that. If you aren't happy with the ski you selected (maybe you bought the wrong length or model) you can return it for another model/length—or a full refund.

We're tempted to call that a "no questions asked" exchange, but in fact we like to ask questions, so we get better at what we do.

Here's the deal: For any skis purchased after March 15th, you have until December 31st of that year to return them for another set of skis or a full refund. If you buy and receive your skis after December 31st, you have 30 days to ski them and decide.

To make this easier, just hold onto the box the skis come in and then fill out the below form and we'll respond with a return label. 

It's a pretty easy return—for a product with the dimensions of lumber.

Return Form

The Fine Print

All Returns

We are only able to refund to the original method of payment. Please allow at least 7 days for the refund to appear on your card.  See below for other details.

Exchanges on Skis

We are happy to exchange your skis within the time frames described above (No Buyers Remorse) for another model of the same year. Exchanges are subject to availability and is not a guarantee. Please fill out the return/exchange form and allow 2-3 business days for your exchange to be processed.

Before initiating a return, please ensure you are within the return timeframes listed above. Then, fill out the return/exchange form, including the feedback section.

Please allow 2-3 business days for your return to be processed. A member of our team may reach out to you for more information.

Once processed, we’ll email you a UPS return label. Please package the skis securely, drop off the box at a UPS location, and obtain a receipt. After we receive the skis, please allow 3-5 business days for us to initiate your refund. Refunds typically reflect in 5-7 days.

Returns on Non-Ski Products

Unused apparel and non-ski gear (items other than skis) in new condition with tags and in the original packaging/box may be returned or exchanged within 30 days of purchase. Items showing visible wear or that have been used will not be accepted.

Goggles and glasses are final sale and are not eligible for returns or exchanges.

Binding Returns and Exchanges

Bindings must be in brand new (unmounted) condition, in the original packaging, including all mounting hardware, labels, and inserts. If the bindings have been mounted or any pieces are missing, they will not be accepted. The original binding box must be enclosed in another box to protect it from damage during return shipping.

Please fill out the return/exchange form and allow 1-2 business days for your return or exchange to be processed.

Ski Pole Return and Exchanges

Bought the wrong size? Just didn’t like the feel? We are happy to accept returns and exchanges on unused poles within 30 days of receiving your order. Exchanges are subject to availability and are not guaranteed.

Simply fill out the return/exchange form and allow 2-3 business days for your exchange to be processed. Once processed, you will receive a shipping label. Simply drop off your package at any UPS location.

Returns on Promotions

The return policy on promotions (including bundles) varies based on the offer and is communicated in the advertisement, offer email, or the page related to the promotion. Typically, all items in the promotion must be returned to receive a full refund. Non-ski products (bindings, goggles, poles, etc.) must be in new, unused condition, with tags in the original box, as listed above.

If you purchased a ski and binding bundle as a promotion, please refer to the "Bindings Returns and Exchanges" policy above. You will receive a refund for the total bundle cost, minus the full price of the bindings.

Shipping

Shipping on purchases over $50, in U.S., is free (for returns too). Elsewhere in the world, the customer pays shipping, duties and fees, but that’s all easily calculated with at checkout.

While unlikely, it’s possible that you will receive a pair of skis with a minor flaw. It’s also possible, while out enjoying your skis, something goes wrong with them that is unrelated to the ski conditions or environment. Should a circumstance arise where you discover a flaw after putting your skis on snow, and you are the original owner, we will happily replace them for up to three years from the date of purchase. Enjoying your skis is paramount; if enjoying your skis results in damage to the skis from any number of hazards that exist in the mountain environment, we trust that you’ll understand if we have a tough time replacing them due to conditions or circumstances outside of Peak’s realm of influence.